DUTIES AND RESPONSIBILITIES Key Tasks Precise roles within the Department will vary but will include some or all of the following: 1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner. 2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements. 3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to: i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff. 4) Prepare all necessary paperwork for outpatient clinics.
5) Send appropriate paperwork to patients relating to appointments. 6) Answer routine telephone enquiries from patients and other members of staff. 7) Contact patients by telephone to book or confirm appointments. 8) Maintain confidentiality at all times.
9) Report problems to appropriate supervisor. 10) Ensure that medical case notes are kept in good order and up to date. 11) Pull medical case notes from case note library and file case notes into the library accurately. 12) Copy and distribute paperwork as necessary to support the functioning of the department.
13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include: i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader. 14) Ensure commitment to maintaining a quality of service to the clinical departments supported.