Healthcare Support Worker
Closing date: 20 November 2025
Band 2 — Permanent, 37.5 hours per week, 24‑hour shift work on a rotational basis
Visa sponsorship: Following the latest Home Office guidelines we cannot offer sponsorship for Band 2 or 3 roles. If you require sponsorship, your application may be withdrawn.
Midlands Partnership Foundation Trust provides comprehensive mental health services to Staffordshire and Shropshire. Ellesmere House is an all‑male 12‑bed low‑secure Learning Disabilities/Neurodiverse/MI service, aiming to deliver assessment and rehabilitation for community or less‑restrictive placements.
Applications are invited for this post from motivated individuals committed to a caring role, able to articulate how they would respond to the needs of this challenging group. In return we offer excellent education and training opportunities.
We are an equal‑opportunities employer welcoming applications from all sectors of the community.
Contact for informal discussion: Jeff Bromfield or Sarah Culbert (Ellesmere House).
Main duties of the job
Ellesmere House offers access to multiple facilities and a diverse staff complement including nursing, psychology, occupational therapy, activity coordination, speech and language therapy, and a dedicated responsible clinician.
* Provide support and spend therapeutic time with an allocated group of service users with mental health needs within a secure setting.
* Promote service users’ recovery through high‑quality, outcome‑measured care and evidence‑based interventions.
* Assist Registered Professionals in implementing and evaluating individualised care plans.
About us
Come and work with us at our award‑winning NHS Trust, leading the way for new and better ways of working, improving life for our local communities.
We have ~9,000 staff providing physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire and Telford & Wrekin. We run regional and national services, including perinatal care, eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug or alcohol problems.
We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’, committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We aim to build a team that reflects the communities we serve, ensuring every voice is heard and every difference respected.
Please note: We may be required to close this vacancy early if we receive a high volume of applications.
Artificial Intelligence use: The use of AI in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job responsibilities
1. Communicate with service users and carers, all members of the multi‑disciplinary team and staff in external agencies using a variety of methods including information technology.
2. Regularly report and effectively communicate service users’ health status and care aims in care records and verbal reports to Registered Professional Staff members and other members of the multi‑disciplinary team.
3. Relate appropriately with service users, carers, colleagues and others at all times, maintaining professional boundaries.
4. At all times ensure that own actions support the equality, diversity, rights and responsibilities of individuals.
5. Identify, minimise and report risks of danger, harm and abuse to senior colleagues.
6. Maintain a safe and secure environment at all times for the protection of self and others.
7. At all times minimise risks to self by undertaking safe working practices.
8. At all times work within agreed and established Trust policy and operational procedures.
9. Work with other Trust services to promote seamless service‑user focused care, admission, transfer and discharge on identified care pathways.
10. Undertake delivery of planned therapeutic activities/interventions with an identified group of service users as part of the care programme approach.
11. Work in partnership with service users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
12. Regularly support service users to access a range of activities and services to maintain their independence and promote their recovery.
13. Regularly support Registered Professionals and service users during activities to promote their physical and mental wellbeing.
14. Assist service users in meeting their personal care needs.
15. Provide information, support and guidance to carers, friends and relatives of service users.
16. At all times take responsibility for own personal and professional development and support the development of colleagues, students, trainees and volunteers.
17. Regularly access and make use of supervision.
18. Regularly participate in activities focused on delivering a high‑quality customer‑focused service.
19. Undertake activities to, and make suggestions about how to improve services.
20. Take active responsibility for the subject of supervision and mandatory training.
Person Specification
Qualifications
* Level 2 Diploma in Health and Social Care OR
* NVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills) OR
* Demonstrable knowledge and experience as outlined below
Experience
* Experience of working as part of a team and delivering a customer‑focused service.
Skills, Knowledge & Abilities
* Knowledge and awareness of issues relating to mental health, learning disabilities, access to services, and related health promotion. Issues of inclusion.
* Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
* Skills in managing situations of high expressed emotions, and an ability to manage one’s own emotional state.
* Ability to work independently, being self‑motivated and to be able to prioritise and effectively manage a range of competing needs and pressures.
Personal Attributes
* Ability to liaise with representatives from other organisations and to communicate a positive image of self and of the service/organisation.
* Imagination, determination and receptive to working with and under supervision.
* Willing to accommodate flexible working, and motivated to be solution focused with regard to meeting the competing needs and demands of the service.
* Demonstrates empathy, compassion and patience.
* Demonstrates a keenness to make a positive contribution to improving the quality of life for people with mental health problems.
* Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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