We are seeking a proactive and compassionate Care Coordinator to join Swaffham and Downham Market (PCN). The post holder will support patients with personalised care planning, coordinate services, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes
Swaffham and Downham Market PCN is based in West Norfolk, our PCN serves 46,413 (NHS England, 2024) patients across our seven member practices.We pride ourselves in offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network. This position will be based at Manor Farm Medical Centre Swaffham.
Main duties of the job
* Proactively work wit patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
* Support in administrative duties across the practice to support the patient and practice need.
About us
Manor Farm Medical Centre was converted from a barn in 2001. It offers a pleasant and welcoming atmosphere in a combined traditional and modern setting.
The practice is situated close to the centre of Swaffham and has limited off road parking.
The practice has a branch site in Necton called Oak Farm; The converted bungalow offers off road parking and is easily accessible. GP and healthcare assistant appointments are available on most weekdays.Oak Farm also has a dispensary which will dispense medication to those living in and around the Necton area.
Job responsibilities
Patient-Focused Care Coordination:
* Proactively work with patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
Operational & Administrative Duties:
* Provide administrative and operational support to the practice and PCN.
* Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
* Maintain accurate and up-to-date records on S1 and other relevant systems.
* Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
* Respond to enquiries in a professional, welcoming, and person-centred manner.
* Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
* Provide admin support to vaccinators as required.
* Support efforts to reduce health inequalities by adopting a population health management approach.
* Contribute to the delivery of Core20PLUS5 priorities.
* Encourage self-management and patient empowerment through education and access to appropriate resources.
Person Specification
Experience
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work independently and as part of a team
* Experience working in Primary Care or across multidisciplinary teams
* Trained in the use of S1
* Understanding of population health and health inequalities strategies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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