Role Overview
The Order Management Specialist is responsible for the accurate and timely processing of customer orders, supporting the business from order receipt through to fulfilment readiness. The role focuses on maintaining high data quality, effective stock allocation, and clear coordination with internal teams to ensure customer and operational requirements are met.
This position is well suited to someone with strong attention to detail, good system skills, and experience working in transactional or operational support environments.
Key Responsibilities
* Process customer orders end-to-end, including order entry, validation, amendments, cancellations, and reprocessing
* Allocate stock in line with availability, priority rules, and fulfilment guidelines
* Maintain accurate order, customer, and product data within ERP and CRM systems
* Monitor open orders and backlogs, supporting SLA adherence and operational targets
* Identify and resolve standard order issues such as pricing discrepancies, stock shortages, delivery changes, and credit queries
* Liaise regularly with Sales Support, Credit & Collections, Supply Chain, Field Stock Management, Customer Care, and Order Fulfilment teams
* Escalate complex or high-risk issues where necessary to minimise service impact
* Follow documented processes and support consistency, compliance, and audit requirements
* Contribute to process improvement initiatives aimed at reducing errors and improving efficiency
Skills & Experience
* Experience in order management, order processing, sales administration, customer operations, or supply chain support
* Strong attention to detail with a high level of accuracy
* Experience working with ERP and/or CRM systems (e.g. SAP, Oracle, Microsoft Dynamics, Salesforce)
* Ability to manage multiple tasks in a fast-paced environment
* Confident communicator with a collaborative and proactive approach
Qualifications
* GCSEs in Maths and English, A-Levels or equivalent
* Degree in Business, Operations, or Supply Chain desirable but not essential
Languages
* Fluent in English
* Additional European languages beneficial