Job Description
Retail Banking Assistant
Location: London
Temp
MUST HAVES
Banking experience
Account opening
Worldchecks
Are you ready to take the next step in your retail banking career? We’re looking for a proactive and detail-oriented Retail Banking Assistant to support Relationship Managers in delivering first-class client service. You will play an essential role in ensuring smooth account operations, compliant onboarding, and day-to-day client administration within a fast-paced, customer-focused environment.
Key Responsibilities
* Support Relationship Managers with account opening, amendments, and closures.
* Prepare account opening documentation and packs, ensuring all required KYC information is collected and complete.
* Conduct customer due diligence checks including World-Check screening, risk assessments and adverse media reviews for both personal and corporate clients.
* Manage client onboarding tasks including debit card issuance and online banking setup, as well as follow-up on any pending items.
* Assist with account remediation and periodic reviews in line with financial crime, AML and internal compliance requirements.
* Maintain high standards of confidentiality and data protection at all times, ensuring sensitive client information is handled securely.
* Update and amend client records on internal systems, ensuring data integrity and accuracy.
* Collaborate with colleagues across departments to deliver efficient and accurate client service.
* Support Relationship Managers with ad-hoc client and banking administration tasks as required.
About You
* Degree-qualified, ideally in Accounting, Economics, Business Administration or a related discipline.
* Up to 3 years’ experience in a retail, private or commercial banking environment.
* Strong understanding of banking products, customer due diligence (CDD), and onboarding processes.
* Familiarity with AML/KYC screening tools such as World-Check and exposure to financial crime risk assessments is highly desirable.
* Confident communicator with excellent interpersonal and organisational skills.
* Analytical mindset with strong attention to detail and a high level of accuracy.
* Team-oriented, professional, and committed to delivering excellent customer service.