£23000 - £25000 per annum + salary, pension, wellbeing + moreNewport
IT Support Technician
IT Support Technician – Newport (on-site) – £24,000-£26,000
I am seeking a IT Support Technician to join a professional service business with offices based around South Wales. The successful IT Support Technician will provide 1st Line Support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware products as well as the Microsoft Office family of products. You will be expected to ensure you know how to operate the software and hardware and how it is used throughout the business.
Benefits for the IT Support Technician
1. 23 days holiday + bank holidays rising to 25 with service
2. Life insurance
3. Enhanced sick pay
4. Health & wellbeing programme
5. Enhanced company pension
As the successful IT Support Technician, you will have knowledge of some of the following:
6. IT Support experience
7. Windows 10 support and troubleshooting
8. supporting Office365
9. hardware troubleshooting and repair
10. telephony support
11. Active Directory
12. Basic Exchange queries
13. Basic network understanding