Who we are in a nutshell. At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it’s our job to help keep our customers assets’ legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people. With safety our number one priority, it’s no surprise that our Electrical division is all about electrical safety. We’re experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR’s) and other critical inspections for our customers every single day. What’s more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations. What will you be doing? As a Customer Systems Administration Manager (also known as a Portal Manager) for BES Group Electrical, you’ll be reporting directly into to Head of Customer Service & Operations, and will have a proactive and detail-oriented approach to overseeing the management of client portals, ensuring accurate handling of accrued income, timely report uploads, and the efficient assignment of Engineers to jobs. You will: Portal Management: Manage and maintain client portals, ensuring all information is accurate and up to date Monitor and manage accrued income on the portals, ensuring proper allocation and resolution Reporting: Upload reports to portals in a timely and accurate manner Maintain detailed records of uploaded reports for internal tracking Ensure compliance with client-specific reporting standards and deadlines Job Assignment: Ensure that assigned Engineers have the correct skills and are aware of the job requirements Coordinate with the Scheduling Team to optimise resource allocation Track and monitor the progress of assigned tasks to ensure timely completion Client Communication: Act as the primary point of contact for clients regarding portal-related matters Address client inquiries promptly, providing solutions and updates as needed Build and maintain strong relationships with clients through effective communication and service excellence Operational Support: Collaborate with internal teams to ensure seamless workflow and task execution Identify and address any operational issues or inefficiencies related to portal management Provide regular updates to the Customer Service Manager on portal activities, client feedback, and engineer performance As part of our team, you will get: A starting salary between £25,000 to £28,000 (depending on experience) Company Pension Scheme Annual salary review 20 days annual leave plus 8 bank holidays An extra day’s holiday to take on Christmas Eve each year Access to our holiday buy scheme Opportunity for flexible working Electric Vehicle salary sacrifice scheme Discounts and savings via our employee benefits portal Health and wellbeing support via our Employee Assistance Programme Company wide volunteering scheme Fundraising support for your chosen charity To join our team, you will need: Previous experience in administration, customer service, or data management roles (essential) Systems experience with the ability to work across multiple client portals/systems simultaneously (specific portal training will be provided) Expert attention to detail and accuracy (essential) Strong organisational and multitasking abilities Excellent communication and interpersonal skills, with a customer-focused approach Comfortable learning and navigating new portals/systems quickly Strong problem-solving skills Commitment to continuous learning and adapting to new systems and processes Ideally you will also have: Knowledge and experience of working with numerical data or account data administration experience (desirable) Experience in monitoring payments and data in client systems/portals and resolving queries and issues i.e. late payments (desirable) We want you to be you Our focus on diversity, equality and inclusion is here to stay. Our team is made up of some of the most skilled and talented people and that’s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple. What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant. Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for. To apply for this role, simply click ‘Apply’. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process. BES Group, where our people and our customers come before everything else