IT Support Engineer – Field Services (SC Cleared)
Location: High Wycombe area (covering surrounding sites)
Contract Dates: ASAP - 3 months(with a view to extend)
Pay Rates: £18.87/hr(inside IR35) via Umb
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Role Overview
We are seeking an SC Cleared IT Support Engineer to join a field-based team providing on-site technical support across the High Wycombe area and nearby locations. Working within a hub-and-spoke model, this role involves a mix of device management, user support, and IT asset handling.
This is an excellent opportunity for a customer-focused engineer with solid technical and organisational skills, looking to work within a secure and structured environment.
Key Responsibilities
* Manage and update support tickets to ensure service levels are met.
* Perform asset management, including tracking kit movements in and out of local hubs.
* Carry out in-warranty hardware triage and repairs, coordinating with vendors where needed.
* Handle locker replenishments and equipment disposals in line with process.
* Distribute end-user devices and peripherals across regional sites.
* Conduct regular stock checks and maintain accurate records.
* Identify and report service issues or improvement opportunities to the team leader.
* Travel across the region (up to 90% of the time) supporting users at different locations.
Requirements
* Active SC Clearance (essential).
* Full, clean UK driving licence (required for regional travel).
* Basic IT knowledge and hardware troubleshooting experience.
* Excellent customer service and communication skills.
* Organised, proactive, and adaptable with a strong “can-do” attitude.
* Familiarity with ServiceNow or similar ticketing tools (preferred).
This is a great opportunity for an SC-cleared IT professional to support secure environments while gaining hands-on experience across multiple sites.