Location
Business Support Team Leader Baltic Recruitment • North Yorkshire, Thornaby-on-Tees
Description
Baltic Recruitment are currently recruiting for a Permanent Business Support Team Leader, for a client located in Thornaby. The successful candidate will play a pivotal role in supporting the UK Business Development Manager by overseeing all aspects of business support services to the highest standard. This position involves direct line management of the Business Support Team, setting the standard for performance, professionalism, and adherence to company policies and procedures. The Team Leader is expected to lead by example, fostering a results‑driven and customer‑focused team environment. In addition to managing own performance, the Team Leader is responsible for driving the team’s success against agreed targets and KPIs including outbound calls, booked meetings, and the generation of gainful business leads. You will lead the team in organising a multitude of high‑quality appointments for the Business Development Representatives while ensuring accurate CRM usage, reporting, and tracking. The Team Leader will advocate a proactive and professional approach to ensure all enquiries and potential revenue opportunities are fully maximised, and that every customer interaction reflects the high standards and expectations of the Company. This is an office‑based role, so candidates must either have a reliable commute or drive to be able to access the office.
Responsibilities
* Provide ongoing support, coaching and direction to the Business Support Team.
* Undertake regular team briefings.
* Monitor daily tasks completed by the team and ensure activity levels are on track.
* Track and review performance of the Business Support Team including weekly targets such as call rates and meetings booked, and escalating any concerns to the UK Business Development Manager.
* Complete weekly one‑to‑ones with the Business Support Team to discuss current performance, progress and updates, identify needed support and ensure notes are recorded.
* Participate in the recruitment process of new Business Support Representatives.
* Ensure a comprehensive induction plan is in place and carried out for all new starters, providing necessary resources and information.
* Carry out probation review meetings for new Business Support Representatives with the UK Business Development Manager at 3 and 6 months, and conduct annual appraisals.
* Manage conduct, appearance and welfare of the team, escalating concerns to the UK Business Development Manager, Chief Operating Officer and HR, and participate in disciplinary or grievance matters in accordance with company policies.
* Act as key holder for the office when required.
* Liaise with the UK Business Development Manager regarding all holiday and leave requests.
* Drive outbound call activity to produce leads and book appointments for the Business Development Representatives, emphasising high quality.
* Identify and follow up opportunities with schools, local authorities and third parties not currently using any part of the business, establishing connections and booking meetings for the Business Development Representatives.
* Produce daily and weekly reports on potential revenue, calls and meetings booked, reporting to the UK Business Development Manager.
* Maintain accurate, up‑to‑date contact and account information in CRM.
Qualifications
* Have experience in a similar role.
* Be confident on the phone.
* Be target driven.
* Have excellent communication skills.
Benefits
* Free onsite car park.
* Free access to employee assistance programme.
* Casual office dress.
* Commission available.
Salary
£28‑30k per annum depending on experience, plus commission.
Working Hours
8:00 a.m. – 4:30 p.m., Monday to Friday, with a 1‑hour lunch break.
Job Reference
SM/BUSSUPPORTTL
Job Details
Job Title: Business Support Team Leader
Job Type: Permanent
Job Duration: Permanent
Sector: Education & Training
Industry: Sales
Skill: Business Development, lead generation, outbound sales, sales manager, sales team leader
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