Project Manager – Delivery & Customer Programmes (Southampton) Please note: This role requires Security Clearance and the successful applicant will need to have lived in the UK for the past 5 years. A leading international engineering and technology business is seeking a Project Manager – Delivery & Customer Programmes to support the successful fulfilment of customer orders and ensure smooth delivery across complex technical products. This is a fantastic opportunity to take ownership of post-sale delivery, customer engagement, and cross-functional coordination within a fast-paced and collaborative environment. As part of the programme's function, you will act as the primary customer contact during the production and delivery phase, managing call-off orders, tracking delivery schedules, escalating risks, and ensuring clear communication across operations, procurement, planning, quality and logistics. You’ll play a key role in maintaining customer satisfaction and supporting continuous improvement across the order-to-delivery lifecycle. Key Responsibilities – Project Manager (Delivery & Customer Programmes) Act as the main customer contact for ongoing production and delivery activity Manage delivery timelines and provide clear, accurate updates to customers Coordinate with Operations, Procurement, Planning, Production, Quality, and Logistics teams Receive, process, and track call-off orders through the full production lifecycle Maintain delivery documentation, status reports, order books and trackers Escalate risks or delays in line with established project governance Support warranty and RMA processes, ensuring smooth handover to support teams Prepare project/delivery reporting for internal stakeholders Contribute to process improvements across order-to-delivery operations Skills & Experience Required Essential: Experience in a customer-facing, coordination, or project support role within engineering, manufacturing, or a technical environment Strong organisational skills and ability to manage multiple priorities Experience using ERP systems (e.g., SAP or similar) Proficiency with MS Office tools, including Excel, Project, Teams and SharePoint Understanding of project management principles and delivery lifecycles (APM-aligned) Excellent communication skills with the ability to convey information clearly to customers and internal teams Desirable: Experience within a regulated industry such as defence, aerospace, or electronics APM PFQ or similar project management training Experience producing reports, dashboards, or delivery documentation Awareness of commercial contracts or in-service support processes What’s on Offer Salary up to £50,000 Hybrid and flexible working Share scheme, private healthcare, and additional benefits Clear progression and development opportunities within a growing organisation