Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Team Lead
The closing date is 11 November 2025
East Cumbria Community Treatment Team (CTT) Administration Services.
An opportunity has arisen for a full-time (37.5 hours per week) permanent B4 Administration Team Lead to join our transforming East Cumbria CTT. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works and as such administration services are contributing to this agenda, this position would be ideal for organised, responsive and motivated individuals who are committed to change management principles.
This role will oversee administrative staff (Admin Assistants and Officers) based at three sites:
* Portland Square, Carlisle
* Wavell Drive, Carlisle
Candidates are required to meet the mobility requirements for this post as travelling across this geographical footprint is essential on a regular basis.
It is desirable the candidate has experience of providing day-to-day management of staff otherwise this post could provide an ideal development opportunity for those wishing to begin their career in management and would like to learn further management/leadership skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy and the NHS Leadership Academy.
Full support will be provided by an experienced Admin Manager and the candidate will receive peer support from their counterpart in West Cumbria.
Main duties of the job
To be personally accountable to the Administration Manager for the management and co-ordination of the administrative support services a ensuring all systems and processes operate efficiently, accurately and in a timely manner through a process of continuous improvement.
To provide support to the Administration Manager where required and act as their deputy as necessary.
The post holder will be able to evidence:
* Experience in a customer/client focussed environment in the last 12-months
* Experience of developing and maintaining positive and responsive "front of house" operations.
* Experience of responding to day-to-day staff issues such as recruitment, supervision, appraisal, training, performance and quality management.
* The post holder must be able to use their own initiative, work under pressure, adhere to strict deadlines and have excellent organisational, interpersonal and communication skills.
* Requirement to cover in the absence of the other Admin Team Lead and be prepared to step in to cover tasks of the admin team where necessary at short-notice.
* Provide coordinator/support/cover to other departments when needed.
* Desirable: A working knowledge of electronic patient record systems (i.e. RiO) and dashboards - Training will be given.
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job responsibilities
To express an interest in this post please describe your suitability and skills in line with the enclosed B4 Administration Team Lead job description. You should currently hold the required level of qualification or have proven experience as outlined in the essential criteria, if you do not meet this criteria you will not be shortlisted.
The successful applicant would start as soon as operationally able.
For informal discussions or site visits please refer to the contact information section.
Please note remote working opportunities cannot be considered for this role.
This vacancy may close early if a sufficient number of applications are received.
Please find attached job description for full details.
We welcome your application.
Person Specification
Education and Qualification
* General level of education to O-Level /GCSE or equivalent
* NVQ Level 3 Supervisory /Management qualification or equivalent
* Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
* NVQ Level 3 in Customer Care (or equivalent)
* NVQ Level 3 in Business Administration (or equivalent)
Knowledge and Experience
* Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
* Working knowledge of Microsoft applications and Patient Information Systems
* Knowledge of Trust Policies and Procedures
* Good working knowledge of office procedures
* Knowledge of Health and Safety policies relating to role
* Knowledge of Financial Procedures relating to delegated finance duties
Skills and Competencies
* Excellent organisational and problem-solving skills
* Excellent communication, interpersonal and negotiation skills
Role/Team specific requirements
* Flexible working practices, open to change
Personal Characteristics
* Able to work under pressure, to motivate staff, plan workload and meet deadlines
* Discrete and sensitive, able to maintain confidentiality at all times
Additional Requirements
* Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
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