Job overview
Join Us as a Pathway Coordinator – Where Precision Meets Purpose
Are you ready to make a real impact in patient care? As our Pathway Coordinator, you’ll be at the heart of elective care management—ensuring patients move smoothly through their treatment journey. You’ll bring expert knowledge of referral-to-treatment (RTT) rules, lead data quality improvements, and support clinical teams with accurate, timely pathway tracking.
This is a varied but pivotal role involving managing and tracking patients in order to expedite their pathway in order to ensure patients receive treatment timely, with a focus on reducing waiting times within the Neurology Service.
This is more than just coordination—it’s leadership. You’ll drive performance, work with multidisciplinary stakeholders and be the go-to expert for resolving issues and enhancing service standards. If you thrive on detail, love working with data, and want to be part of a team that truly makes a difference, we want you on board.
This post requires the post holder to be on-site.
Main duties of the job
Pathway Coordination
1. Provide expert knowledge of 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient pathways. This will involve the tracking of patients on their waiting lists to ensure elective access targets are met.
2. To understand and have a working knowledge of all other elective care performance frameworks (e.g. CWT)
3. Working closely with patient pathway coordinator to update patient tracking lists (PTL) and reporting to Service Manager
4. To assess, analyse, interpret and adjust information recorded on the Trust’s main electronic patient record (EPR) systems for the purpose of ensuring accuracy of data throughout a patient’s pathway
5. Interacting with clinical staff and supporting clinical staff in clinical areas with pathway management.
6. Liaising with clinicians, reviewing patient health records and cross referencing clinic letters to ensure patient tracking notes are accurate and up to date.
7. Regular review of daily PTLs ensuring that patients are treated in accordance with Trust policy on waiting times.
Staff Management
8. This role involves direct line management of 1 Band 4 Patient Pathway Coordinator
9. Manage, organise and support staff effectively through work planning, 1:1 meetings, appraisals and annual PDR including performance and productivity monitoring. Undertakes sample checking to comply with service standards and audits.
10. Take initial responsibility for local resolution of problems that arise among the staff.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
KNOWLEDGE/ QUALIFICATIONS
Essential criteria
11. GCSE level (including English & Maths) or equivalent.
Desirable criteria
12. Education to degree
13. Minimum of 1 year working within a healthcare environment
SKILLS
Essential criteria
14. Competent use of IT systems including Excel, Word, Outlook
Desirable criteria
15. Statistical knowledge
16. Experience in using Cerner or equivalent hospital PAS
17. Data input and analysis, experience of tracking patient waiting lists or equivalent.
18. Experience of using a full range of IT/Patient data systems
EXPERIENCE
Essential criteria
19. Previous administration experience
20. Experience working with the public in a customer orientated environment
21. Experience of working in a team
Desirable criteria
22. Use of patient tracker lists analysis of waiting lists
23. Knowledge of National Elective Access Targets.
24. Cerner experience
25. Experience of communicating with patients over the phone.
26. Experience of communicating directly with senior clinical staff
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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