We are seeking a proactive and experienced Field Service Manager to lead a nationwide team of field service engineers. This is an excellent opportunity for a hands-on leader who can motivate teams, apply strong technical expertise, and continuously improve service delivery. The ideal candidate will be an effective communicator, capable of coordinating field activities and ensuring exceptional service standards. This full-time role is based in Higham Ferrers, with regular travel to support field teams and meet customers.
Key Responsibilities
• Lead, coach, and develop a team of field service engineers, ensuring productivity, quality, and safety standards are consistently met
• Conduct site visits and job audits to maintain high levels of quality and compliance
• Provide hands-on technical guidance and troubleshooting support in collaboration with the technical support team
• Drive safety improvements and ensure full adherence to Health & Safety regulations
• Build and maintain strong customer relationships, resolving issues promptly and ensuring high service satisfaction
• Monitor KPIs and implement operational improvements to enhance efficiency
• Support recruitment, onboarding, training, and performance management activities
• Work closely with the Service Operations Manager to address operational matters and maintain excellent customer communication
Qualifications & Competencies
• Minimum 5 years’ experience in a service management or field engineering role
• Strong technical background within mechanical or electro-mechanical systems
• Mechanical Engineering qualifications and IOSH Managing Safely are advantageous
• Proven leadership skills with the ability to work effectively under pressure
• Strong understanding of Health & Safety standards and compliance requirements
• Highly organised, with the ability to manage multiple priorities
• Full UK driving licence and willingness to travel nationwide
What’s on Offer
• Opportunity to join a global organisation with genuine career progression
• Competitive salary of circa £45,000 per annum
• EV company vehicle
• 25 days holiday plus public holidays
• Pension scheme: 8% company contribution, 3% employee contribution (after 3 months)
• Inclusive, equal-opportunity employer