Henry Pumps Ltd is seeking an experienced Office Administrator to support the sales, accounts, customer service and daily operational workflow.
Hours & Salary
Full Time (Monday–Thursday 8am – 5pm, Friday 8am – 4pm). Salary: £27,500 – £30,000. Office work only.
What We Offer
A stable, growing company with clear direction; structured processes and leadership; supportive but performance‑driven culture; opportunities to grow as the business expands; competitive salary based on experience; healthcare insurance after 2 years of continuous work; dental insurance after 2 years of continuous work.
Key Responsibilities
* Managing and responding to incoming emails efficiently and professionally
* Processing sales orders and purchase orders accurately
* Creating and updating opportunities within the CRM
* Maintaining accurate customer records
* Assisting with quotations and customer follow‑ups
* Supporting accounts processes (invoicing, credits, supplier bills, reconciliation support)
* Handling inbound calls professionally and confidently
* Liaising with suppliers and customers to resolve queries
* Supporting internal reporting and administrative processes
* Ensuring tasks are completed promptly and do not require chasing
Systems & Software Experience (Essential)
* Accounting software such as Xero, Sage, QuickBooks or similar
* CRM systems
* Microsoft Office (Outlook, Excel, Word)
* High‑volume email management
* Fast and accurate typing skills
* Basic finance or accounts administration (advantageous) – purchase ledger processing, supplier payment runs, credit control/customer payment allocation, reconciling supplier statements, assisting with VAT preparation or month‑end tasks
Ideal Candidate
* Experienced in an office administration role (minimum 3+ years preferred)
* Highly organised with strong attention to detail
* Comfortable working in a fast‑paced environment
* Confident on the telephone
* Proactive rather than reactive
* Reliable and punctual
* Able to prioritise workload without supervision
* Calm under pressure
* Professional in written and verbal communication
Performance Expectations
* Maintain inboxes at manageable levels daily
* Ensure CRM records are complete and accurate
* Minimise missed calls
* Process orders without avoidable errors
* Support the wider team in maintaining operational flow
Cultural Fit
* Commitment
* Reliability
* Integrity
* Ownership
* Continuous improvement
#J-18808-Ljbffr