Experienced Credit Controller
Location: Loughborough
Hours: Full time, permanent
Are you an experienced Credit Controller looking for your next challenge working for a fast-growing and forward-thinking property company, is looking for a driven and detail-focused Credit Controller to join our team in Loughborough. If you're confident managing high-volume ledgers, building strong relationships, and keeping cashflow on track, we want to hear from you.
The Role
As our Credit Controller, you will play a key role in managing and reducing aged debt across the business. You will be responsible for maintaining accurate records, handling arrears, communicating clearly and professionally, and ensuring that payment plans and collections are handled efficiently and in line with company policy.
This is a busy, varied role in a friendly and supportive team, where you'll have the autonomy to take ownership of your ledger and drive real results.
Key Responsibilities
Manage and monitor debtor accounts, ensuring timely collection of outstanding payments
Carry out proactive credit control activity including outbound calls, emails and payment reminders
Set up, review and monitor payment plans where appropriate
Reduce aged debt and improve cashflow performance month-on-month
Maintain accurate and up-to-date notes and account information
Resolve queries promptly and professionally
Issue statements, reminders and relevant documentation
Liaise with internal teams to support smooth communication with tenants
Escalate overdue accounts in line with process, including legal referral where required
Support month-end reporting and wider credit control activity as needed
About You
To succeed in this role, you will have:
Previous experience in credit control / arrears management (essential)
Strong communication skills and the confidence to chase overdue accounts
Excellent organisational skills and attention to detail
Ability to work well under pressure and manage competing priorities
A proactive, problem-solving mindset
Experience using finance software / CRM systems
Professional, calm and resilient approach
Ability to work both independently and as part of a team
Experience in the property or student accommodation sector is beneficial, but not essential.
What We Offer
Competitive salary
Supportive team and great working culture
Opportunities for development within a growing business
On-site parking
Company benefits package
The chance to make a real impact in a role you can take full ownership of
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