Job Overview
We are seeking a reliable and detail-oriented Post Office Counter Operator to manage daily postal transactions and provide excellent customer service. The successful candidate will be responsible for handling mail services, processing transactions accurately, and maintaining organised records. This role offers an opportunity to work in a busy postal environment, supporting community communication and logistics.
Responsibilities
* Assist customers with postal services, including mailing parcels, selling stamps, and processing packages
* Operate point-of-sale systems efficiently and accurately during transactions
* Manage cash register operations, including handling payments and giving correct change
* Maintain organised records of transactions and postal items
* Provide friendly and professional customer service, addressing inquiries courteously
* Ensure the counter area is clean, tidy, and well-stocked with necessary supplies
* Follow postal regulations and security procedures at all times
* Assist with administrative tasks such as data entry and filing using relevant software
Requirements
* Previous office experience or administrative background preferred
* Proficient computer skills, ideally including experience with Horizon, although full training will be provided
* Strong organisational skills with attention to detail
* Excellent typing speed and accuracy for data entry tasks
* Good phone etiquette and communication skills
* Clerical experience is advantageous but not essential; training will be provided where necessary
* Ability to work efficiently in a fast-paced environment while maintaining professionalism
* Organised with the ability to multitask effectively in a customer-facing role
This position offers an engaging environment for individuals who enjoy working with people and managing administrative duties efficiently. The role is ideal for those seeking to develop their skills within a supportive team while contributing to community service.
Job Type: Freelance
Pay: From £12.21 per hour
Expected hours: 43.5 per week
Work Location: In person