Team Manager - North Tyneside Recovery Partnership
Location: 2nd Floor Customer First Centre, 16 The Forum, Wallsend, NE28 8JR
Working Hours: 37 hours per week - Monday to Friday between 09:00-17:00
(May be an occasional evening, depending on services needs)
Contract Type: Permanent
Salary: £31,030 - £41,980
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.
About the role
We have an exciting opportunity for an experienced and motivated Team Manager to join the North Tyneside Recovery Partnership.
This all-age service supports residents across North Tyneside and is delivered by Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust in partnership with Waythrough. It provides community-based, evidence-based psychological and clinical interventions for individuals seeking support with drug and/or alcohol use.
Based in Wallsend with a strong outreach approach, the service works within local communities to promote recovery, build recovery capital, and support long-term positive outcomes.
As Team Manager, you will play a key role in leading and coordinating the service. Working closely with the Area Manager, you will oversee performance, lead key workstreams, and ensure delivery is safe, effective, and aligned with contractual and commissioning requirements.
This is a hands-on leadership role, combining operational oversight with staff management, service development, and partnership working.
What you will do
Lead and coordinate the day-to-day delivery of the service
Line manage, supervise, and support staff to deliver high-quality interventions
Monitor and report on Key Performance Indicators (KPIs) and service outcomes
Lead on allocated workstreams and support continuous service improvement
Ensure compliance with safeguarding, risk management, and organisational policies
Oversee referrals and ensure appropriate access to the service
Maintain accurate data, reporting, and performance systems
Build and maintain strong relationships with external partners and stakeholders
Manage resources effectively, including staffing, rotas, and service delivery needs
Support recruitment, training, and development of staff
Deputise for senior management where required
What you will need
Essential
Experience managing or supervising teams within health, social care, or recovery services, or strong demonstrable leadership potential with readiness to progress into a management role
Experience overseeing frontline services and supporting individuals with complex needs
Ability to monitor KPIs, analyse data, and drive service improvements
Excellent written and verbal communication skills, with the ability to engage a range of stakeholders
Strong organisational skills with the ability to manage competing priorities and meet deadlines
A proactive, solution-focused approach with strong decision-making skills
Commitment to delivering compassionate, person-centred support
Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards
Desirable
Strong understanding of drug and alcohol recovery, including local and national strategies
Experience working within a community-based or outreach service
Knowledge of safeguarding, risk management, and compliance frameworks
What We Offer
We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:
27 days annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3 annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please contact our recruitment team
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