We are seeking a proactive and detail-oriented Credit Controller to manage our receivables process, ensure timely payments, and maintain strong customer relationships.
This role plays a key part in ensuring healthy cash flow and supporting financial accuracy across the business.
This position offers hybrid working, requiring 2 days per week in the office
Key Responsibilities:
* Monitor and manage the collection of outstanding customer balances.
* Generate and review aged debtor reports regularly.
* Proactively contact customers to chase overdue payments and resolve outstanding queries.
* Maintain accurate records of communications and actions taken in the credit control system.
* Liaise with internal departments to investigate disputed invoices and resolve queries promptly.
* Allocate incoming payments against customer accounts and reconcile discrepancies.
* Provide customer statements, credit notes, and invoice copies as needed.
* Prepare weekly cash collection forecasts and highlight potential risks to the finance team.
* Assist with setting up new customer accounts and conducting credit checks.
* Recommend accounts for legal action where necessary and support enforcement processes.
* Support month-end closing activities related to accounts receivable.
Qualifications and Skills:
* Previous experience in a Credit Control or Accounts Receivable role (minimum 2 years preferred).
* Strong organisational and problem-solving skills.
* Excellent communication and negotiation skills, both verbal and written.
* High level of attention to detail and accuracy.
* Proficient in Microsoft Office, particularly Excel.
* Experience with accounting software (e.g., Sage, SAP, Dynamics, or similar).
* Ability to work under pressure and manage multiple priorities.
Desirable:
* Experience working with international clients and foreign currencies.
* Familiarity with ERP systems such as Microsoft Dynamics or Great Plains.
* Work experience within the HR, logistics, or relocation sector would be advantageous