Senior Service Operations Manager - IT Enablement, Edinburgh
Client: TSB Bank
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 738e3a422c52
Job Views: 2
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description:
At TSB, we’re transforming the service we provide our customers, with technology at the forefront. This transformation offers an exciting opportunity for innovative IT professionals to help build the future of banking.
How you’ll make a difference
The Senior Service Operations Manager maintains the operational integrity of IT Enablement services. This leadership role involves managing L2 application support, collaborating with external providers, and supporting the delivery of new products and services.
What you’ll bring
* Strong strategic management skills to align IT services with business value streams.
* Excellent leadership and communication skills for stakeholder engagement and service improvement.
* Deep understanding of SIAM and ITSM best practices.
* Commitment to continuous improvement and change management.
* Experience managing IT service delivery within a SIAM framework.
* Proficiency in ITSM tools and processes related to service integration.
* Knowledge of IT Enablement and value streams.
* Ability to analyze service performance data for strategic decisions.
What we offer in return
* Hybrid and flexible working arrangements.
* An attractive reward and benefits package.
* A diverse and collaborative working environment.
* An inclusive organization valuing diversity and equal opportunities.
* Enriching career opportunities.
If this sounds right up your street, come and join our team. We make things happen!
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