Job Description
Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems.
This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery.
Client Support duties include:
* Support client enquiries by using in depth mental health skills to triage effectively
* Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
* To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
* To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
* Contribute to the development of a safe welcoming environment
* Provide support for clients when they may be experiencing emotional distress.
Service support duties include:
* Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
* Utilising and updating the client database/s for client enquiries, client information and changes to services
* Working with service managers to ensure homogeny of client referral information and processes
* Supporting clients and services by keeping an up to date understanding and log of internal services
Volunteer Co-ordination duties include:
* Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
* Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities
Please see the attached job description, which includes all duties and skills required.
This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday.
The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.