Business Manager
Boutique Manager Division / Department: Sales. Reports to: Retail Operations Manager. Direct reports: Assistant Manager / Senior Stylist / Stylists.
Position Summary
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and Tasks
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Team management
* Communicate effectively
* Build collaborative relationships
* Create, organise and execute in‑store events
* Effectively manage stock and inventory
* Maintain high visual merchandising standards and a productive work environment
* Complete any administrative tasks to a high standard and in a timely manner
* Confident to use all online learning tools and reporting systems
* Engage in all internal platforms
* Be aware of competitor activity and drive an omni‑channel approach
The Ideal Candidate
We are looking for a warm, kind and friendly individual with a ‘can‑do’ attitude. Passion for service and storytelling, adaptability and versatility, graciousness, intelligence, a smart and groomed image.
* Proven retail management/assistant retail management experience
* Ability to provide inspirational, authentic and personalised customer service
* Previous business‑planning experience including setting sales and customer‑service targets, sales analysis and staff scheduling
* Previous retail operations experience including inventory and facilities management and cash reconciliation
* Proven track record of leading a team to achieve sales and customer‑service targets
* Experience of creating and executing in‑store events
* Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
* Applicants must be able to provide proof of the right to live and work in the country if invited to attend an interview
Our Brand
Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, and you will become a fragrance connoisseur, awakening the most underplayed senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made but also a supportive and stimulating one where careers are built.
We are part of the Estée Lauder Companies, a bold, diverse community home to creative talent, committed to sustainable growth, the strengths in creativity and innovation and global citizenship.
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