Purpose:
We are looking for an experienced personal injury case handler to join our claimant injury department based in Bristol. The successful applicant will be responsible for their own caseload involving a wide variety of injury claims including vulnerable road users such as cyclists, pedestrians and motorcyclists and minor to moderate head injury claims.
A combination of office and home working will be required. The successful candidate will be required to work from our Bristol office 2 days a week. On the days that you are not working in the Bristol office, you will be working from home.
Duties/Responsibilities:
* Efficiently and effectively running own caseload of personal injury claims;
* Pursuing claims up to a value of £25,000.00 through and outside of the MOJ Portal including pre-and post-litigation stages making full use of our case management system;
* Complying fully with agreed service standards;
* Communicating with clients, insurers, expert witnesses and solicitors;
* Attending and participating in weekly risk assessment meetings;
* Managing expectations of clients & effectively deal with any complaints that arise in line with Company policy;
* Attending and participating in weekly risk assessment meetings;
* Any other duties as required
Skills/Competencies required:
* Experience of handling and valuing a claimant injury caseload;
* Working knowledge of MOJ Portal processes;
* Experience of pursuing claims allocated to the Fast Track;
* Technical proficiency in claims handling, including litigation;
* Experience in investigating liability in road traffic accident claims;
* Knowledge of a Case Management System;
* Ability to work to strict Service Level Agreements;
* Excellent written and verbal communication skills;
* Ability to analyse and research legal issues;
* Ability to organise and prioritise work;
* Ability to work as part of a team;
* Law degree, CILEx or equivalent qualification desirable but not essential.
A successful offer of employment is subject to a basic credit check & a basic DBS check.