Our client is one of the UK's leading suppliers of B2C Solar solutions. As part of their rapid growth plans they are now seeking a head of customer excellence. This is an incredible opportunity to become the voice of the business, working across multiple functions and leading the customer journey from end to end.
On a daily basis you will interact with marketing, sales, customer service, ensuring continuity in the way that customers are approached, treated and dealt with throughout their journey.
In addition, you will set the tone of voice for responding to customer reviews across all channels as well as identifying quality feedback that can be used by the marketing team. You will also
You will create and own the customer journey to ensure continuity as well as the best customer outcomes. This will include a complete review of the customer service function, how they operate and what technology could / should be introduced to improve customer experience.
In short, our client wants someone who has the experience and drive to put the customer at the heart of everything they do.
It is essential that you have experiene working with a company that has a significant B2C client base, with a high order value. Experience in the home improvement sector would also be extremely advantageous, for example kitchens, bathrooms, windows, conservatories, high value fitted furniture.
If you are passionate about customer experience, and want the opportunity to create something truly exceptional alongside a team of like-minded professionals then we would love to speak to you.
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