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This range is provided by Bucci Industries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Bucci Industries, founded in 1945, is a worldwide group and leader in the industrial automation and robotics and new advanced composite materials sectors.
We operate in the field of automation and industrial robotics under the brand names IEMCA, Giuliani, Sinteco, Vire, ZETA, held by Bucci Automations S.p.A., and in the new advanced composite materials sector with Bucci Composites S.p.A.
We are currently hiring a Customer Service Specialist, based in Cheltenham, for our subsidiary Bucci Industries UK Limited.
Your mission
You will support the local sales team by managing the full order lifecycle of bar feeders and spare parts, ensuring CRM accuracy, customer communication, coordination with HQ (Italy), and smooth logistics operations.
Key Responsibilities
* Process customer orders and enter technical/commercial data into the CRM (Salesforce)
* Manage communication with customers regarding order status and delivery timelines
* Coordinate with HQ and suppliers to ensure timely and accurate deliveries
* Support the service department
Your profile
* Experience in order management, sales administration or logistics
* Familiarity with CRM/ERP systems (Salesforce, SAP preferred)
* Strong organizational and communication skills
* Proactive, customer-focused, and team-oriented
** Valid authorization to work in the United Kingdom is required**
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Manufacturing and Industrial Machinery Manufacturing
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