Overview
Customer Team Member
Location: 151 Privett Road, Gosport, PO12 3SS
Pay: £12.60 per hour
Contract: 20 hours per week + regular overtime
Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
About Co‑op
We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
What you’ll do
* Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and delivering a great shopping experience.
* Work with store colleagues to solve problems for customers and members.
* Keep the store safe and legal – restock shelves, ensure prices, dates, and temperatures are correct, and maintain cleanliness (including spillages).
* Help introduce new products and services – support changes and share experiences with colleagues so everyone learns.
* Engage with the local community – participate in activities and events.
Qualifications / What this job would suit
* A genuine care for the needs of customers and members.
* Great people skills and the ability to build positive relationships with customers and colleagues.
* A positive approach to change and problem solving.
* Flexibility to work a range of different shifts.
Benefits and working at Co‑op
* 30% discount on all Co‑op products in-store plus 10% discounts on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – access to a portion of your pay as you earn it.
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
* Virtual healthcare services for you and your family (GP appointments, eye care, mental health support, nutrition and fitness consultations).
* 24/7 employee assistance service.
* Full, paid training and dedicated support for personal development and career progression.
* Rotas shared three weeks in advance and accessible on your phone.
* Cycle‑to‑work scheme.
Inclusion and recruitment information
Building an inclusive workplace. We welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about Diversity and Inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
Assessments and closing notes
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
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