Company Overview
Westward Energy Services Ltd is one of the largest central heating companies in Wales with over 30 years of experience, employing more than 60 qualified GAS Safe & OFTEC engineers and electricians. Operating from our offices in Pontardawe in the Swansea Valley, we manage heating servicing and maintenance contracts for a wide range of commercial and domestic clients across Wales. Our customer base includes local authorities, universities, colleges, and housing associations.
Role Overview
We are seeking a proactive and detail-oriented Office Administrator to join our team of 20 staff in Pontardawe. This role involves a variety of administrative tasks and requires excellent communication and organisational skills.
Key Responsibilities
* Answering and logging incoming and outgoing calls using our call management system (training provided if necessary)
* Raising quotes and processing paperwork from suppliers and engineers
* Organising engineer workloads and scheduling appointments
* Taking meeting notes and distributing minutes when required
* Ordering and maintaining office supplies and inventory
* Ordering parts as required for service and maintenance operations
* Supporting general office operations and assisting colleagues as needed
Essential Skills & Experience
* Minimum 1 year in an office-based customer service or administrative role
* Proficient in Microsoft Office Suite (Excel, Word, Outlook)
* Excellent communication skills and a friendly, professional telephone manner
* Strong organisational and multitasking abilities
* High attention to detail and a proactive approach to work
* Ability to work independently and manage time effectively
* Reliable under pressure and adaptable to changing priorities
* Strong interpersonal skills and a collaborative team spirit
* Professionalism and discretion in handling sensitive information
Desirable Attributes
* Experience or willingness to learn call answering/logging systems
* Previous experience taking meeting minutes
* Familiarity with ordering and managing office supplies and parts
Benefits
* Company pension
* On-site parking
* Supportive team environment
* Healthcare benefits
* Increased holidays with length of service
* Professional development opportunities
* Friends and Family Heating discount packages
Schedule
* Monday to Friday (In-person role)
Education & Experience Requirements
* GCSE or equivalent (required)
* Customer service experience: 1 year (required)
Job Types: Full-time, Permanent
Pay: £25,400.00-£27,000.00 per year
Benefits:
* Company pension
* On-site parking
Education:
* GCSE or equivalent (required)
Experience:
* customer service: 1 year (required)
Work Location: In person