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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with transactions across the store
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
3. Assisting with customer queries using product knowledge, including allergies and dietary requirements
4. Maintaining the cleanliness and upkeep of the store in collaboration with your team
5. Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain diverse skills and experience
Who We Are Looking For
1. A passion for delivering a great customer experience with a friendly attitude
2. Experience in a customer-facing role, preferably within hospitality
3. Ability to work well in a team, build relationships, and enjoy celebrating success
4. Punctual, well-presented, with a proactive and hardworking attitude
5. Eager to learn new skills and gain new experiences
6. Thrives in a busy, fast-paced environment
7. Demonstrates our values — teamwork, continuous improvement, positivity, passion for gardens, and customer focus
What We Offer
1. Generous annual leave with flexible holiday use
2. Uncapped store discounts, including 50% off in our restaurants, 25% off in the garden centre, and 10% off in food halls
3. Access to Wagestream for financial wellbeing support
4. Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards
5. Opportunities for development through Dobbies Academy and eLearning platforms
6. A passionate, diverse, and committed team culture
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every nation in the UK. We celebrate garden living all year round with a wide range of products, services, and community events. Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers to relax and enjoy.
We are dedicated to being a great place to work, encouraging colleagues to be their best selves, share successes, and work together to serve our customers.
Additional Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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