Job Description
Job Title: Assistant Facilities Manager
Business Unit: FM–FMSO
Based: Wimbledon
Reports to: Contract Manager
Role statement
The Assistant Facilities Manager will review and identify opportunities to improve FM service delivery throughout the client's portfolio, implementing a strategy to address and deliver services accordingly. Acting with a high degree of autonomy and minimal supervision, working with, and supporting the Senior Facilities Manager, they will be responsible for the service delivery of the full range of FM services determining procedures and methods for achieving improvements to align with both the client and company objectives.
The individual will be a key contact for the client's departmental stakeholders across the business and will be expected to develop a proactive professional working relationship, raising the standards and profile of the Facilities Department, and ensuring customer satisfaction is achieved.
Key Responsibilities
Support the Senior Facilities Manager in day–to–day operations.
Establish effective day–to–day business relationships with the client and be responsive to their needs.
Be responsible for all sub–contracted services and ensure all services provided are resourced and maintained to a high standard and within the client's guidelines.
Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
Conduct daily preventative checks on photocopiers and tea points to ensure they are in working order and log where any issues are found
Monitor services and suppliers and ensure that the required standards are maintained ensuring SLA's & KPI's are achieved
Ensure location Facilities offering is at, or above the contracted level of delivery
Support the Senior Facilities Manager in ensuring the site always remains compliant with current Health & Safety legislation and report any hazards
Inspect the site on a planned and ad–hoc basis to ensure the client's needs are being met, and to appraise the performance of the team.
Support the Senior Facilities Manager in organising reactive and fabric maintenance in a timely and cost–effective manner
Oversight and supporting location Facilities in relation to minor Projects and moves/relocations etc
Promoting and maintaining the core Values of CBRE
Undertake both written and verbal communication to the site customers relating to all requirements and service issues
Updating and maintaining building records of staff locations and ensuring all support staff are aware of any changes
Person Specification
Good interpersonal skills with ability to communicate across management levels.
Ability to prioritise and co–ordinate tasks efficiently ensuring all deadlines are met.
Accurate and exceptional attention to detail
Pro–active and enjoys working autonomously and as part of a wider team.
Innovative and able to identify FM and wider business opportunities.
Confident and assertive
Sociable and outgoing
Flexible approach to work
Understands and appreciates the importance of using discretion.
Team player who deals effectively with colleagues and clients
Behaviours
Organised (and ability to plan)
Works in a structured way. Thinks ahead to prioritise workload.
Logical
Works in a clear and consistent manner.
Attention to detail.
Thorough in carrying out a task, with a high degree of accuracy.
Does not let issues go; follows up on issues through to resolution.
Customer and team focus
Puts customer and team needs first; always considers impact of actions on customer and team.
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