Join to apply for the Mindplace Centre Manager Winchester role at Richmond Villages.
Role Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You'll drive and improve operational performance across all service lines and for ensuring their respective Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.
Responsibilities
* Support the Regional Operations Manager with the opening of new Mindplace centres across the region.
* Lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships.
* Drive operational efficiency through effective utilisation and efficient scheduling of resources, continually striving for profitable growth and keeping the customer at the centre of everything we do.
* Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Mindplace Centre.
* Seek opportunities to maximise the business by owning the local marketing plan alongside HSBC, raising the centre's profile in the local office and using the expertise within Marketing and Sales to convert leads into new business.
* Be the operational lead with key corporate clients and support the Regional Onsites Manager with new business opportunities locally and service lines developments.
* Analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions.
* Maintain and develop a robust and proportionate control environment to ensure all clinical staff adhere to professional and regulatory requirements (e.g., CQC, HCPS, BABCP, CQQ).
Key Skills / Qualifications Needed For This Role
* Healthcare management experience – mental health experience is desirable but not essential.
* Strong operational experience.
* Experience of onsite corporate healthcare, leading large teams, people management and the ability to engage and motivate staff.
* Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients.
* Experience working in a regulated environment.
* Experience of the mental health and healthcare and/or wellbeing industry.
* Good track record of driving business performance and delivering business results.
* Strong problem‑solving and project‑management skills.
* IT proficiency, including the use of Microsoft Office systems.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme covering mental, physical, financial, social and environmental wellbeing. We support flexible working and provide a range of family‑friendly benefits.
* 25 days holiday per year, increasing with length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* Enhanced pension and life insurance.
* Option to join a discounted dental insurance scheme.
* Access to our Digital GP platform on your mobile.
* Access to a family mental health line.
* Financial wellbeing channels.
Why Bupa?
We're a health insurer and provider with no shareholders, focused on customers. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We champion diversity and encourage applications from people with diverse backgrounds. Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to applicants with disabilities.
All employees have a duty to ensure safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type
Full time
Job Area
Clinical Services
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
Location
Mindplace Winchester, SO23 9AX, Winchester, England, United Kingdom
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