What you’ll be doing
1. Perform detailed analysis of network performance and customer experience in a given geographical area.
2. Produce and implement detailed improvement plans to deliver continuous network improvement using existing radio network capability.
3. Perform detailed analysis of public benchmark (Umlaut and root metric) failures and implement improvement plans to reduce risk of future failures.
4. Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
5. Monitor network performance including failure cause breakdowns and investigate trends. Identify common trends across the network.
6. Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
7. Work with operations and managed service provider to ensure operational faults impacting performance are being progressed effectively.
8. Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
9. Use advanced data analytics skills to drive improved ways of working.
10. Support regional manager as required to complete priority tasks.
What you'll bring
Mandatory:
11. Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge.
12. Ability at making decisions in ambiguous situations using incomplete information.
13. Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
14. Experience of Huawei/Ericsson/Nokia Performance counters and parameters.
15. Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots.
16. Drive survey analysis including layer 3 message drill down and diagnostics.
17. Team Player
Nice to have:
18. Data Analytics and the ability to process and investigate large datasets.
What's in it for you
19. Tailored training and development opportunities to continue to build your career
20. 10% on target bonus
21. 25 days’ annual leave (not including bank holidays), increasing with service
22. Life Assurance
23. Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
24. Direct Share scheme
25. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
26. Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
27. Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
28. 3 volunteering days per year
29. Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network