Complaints Officer 12 month FTC Medway, Kent/ Hybrid 37 hours pw £37,000 per annum Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 12 month basis. The role offers 2 days home working, and 3 in their offices. Responsibilities of the Complaints Officer: Supporting teams with complaints Ensuring thorough and consistent investigations into complaints Providing formal written responses Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process Collating information and accurately updating systems Recording and following up on complaints Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes: Knowledge of Housing Ombudsman Complaint Handling Code Knowledge of resolving customer complaints Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information