Job Description: Position Title: Senior Quality Assurance Engineer Department: Enterprise Systems Reports To : QA Lead Supervises: N/A Classification : Full Time, Permanent JOB SUMMARY: The Senior Quality Assurance Engineer, reporting to the QA Lead, ensures the quality, reliability, and security of Enterprise applications and services in a rapidly evolving digital landscape. This role partners with cross-functional teams to embed shift-left testing, continuous quality, and test automation into the development lifecycle. The position demands strong analytical thinking, adaptability, and proactive problem-solving to support clients, partners, and organisational goals. ESSENTIAL FUNCTIONS: · Design and execute manual, and automated tests using modern frameworks and cloud-based platforms · Review and refine user stories, acceptance criteria, and UX/UI prototypes for clarity and testability · Develop and maintain lean risk-based test strategies aligned with CI/CD pipelines and DevSecOps principles · Actively participate in Agile ceremonies (planning, refinement, stand-ups, retrospectives) and advocate for quality-first practices · Perform functional/end-to-end testing across web, mobile, API, microservices, and integration layers · Collaborate with developers, product owners, and UAT to ensure business and compliance requirements are met · Maintain and enhance Cypress automated test suites, leveraging parallel execution and cloud grids · Manage the bug lifecycle, ensuring timely triage and resolution with root cause analysis · Configure, monitor, deploy and optimise test environments, including containerised and virtualised setups · Drive continuous improvement initiatives, introducing AI-powered test generation, predictive analytics, and observability tools · Act as a subject matter expert for business processes and quality governance · Report real-time quality metrics via dashboards integrated with Azure DevOps and Jira · Oversee UAT, manage external client relationships, and ensure regulatory compliance (e.g. WCAG accessibility, SOC 2) · Facilitate release readiness, production deployments, and post-release validation · Champion best practices, emerging technologies, and quality culture across teams QUALIFICATIONS AND EXPERIENCE: · 6 years of QA experience in Agile, cloud-native, and story-driven environments · Demonstratable expertise in test automation frameworks (Cypress) and testing tools (xRay, Azure DevOps, Jira) · Proficiency with API testing (Postman, Swagger), cross-browser/device testing (BrowserStack), and CI/CD pipelines · Familiarity with AI-assisted testing tools, observability platforms (Azure, Datadog, and performance testing (e.g., JMeter) · Experience with accessibility compliance (WCAG) and CRM platforms (Salesforce) · Strong knowledge of security testing principles and data privacy regulations · Excellent analytical, organisational, and communication skills with the ability to manage high-volume workloads accurately · Desired : Exposure to AWS, containerisation (Docker, Kubernetes) and supporting SaaS · Desired : Experience with US Insurance market Salary Range Competitive Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.