Hire controller

Hire Controller
Birmingham
Salary: Up to £38,000 DOE

NEOS Engineering are working with a growing specialist equipment hire business who are looking to appoint an experienced Hire Controller to join their Birmingham team.

This is a fantastic opportunity for someone from a plant hire, construction equipment, machinery rental, or engineering environment who enjoys managing customer relationships, coordinating equipment movements, and playing a key role in keeping operations running smoothly.

The business specialises in the hire, supply, servicing, and support of specialist equipment used across the construction and civil engineering sectors, working with a wide range of customers and providing a high-quality service from initial enquiry through to delivery and collection.

The Role:

Managing the full hire process from enquiry through to off-hire
Handling customer calls, quotations, and account enquiries
Coordinating equipment availability, transport, deliveries, and collections
Liaising with customers, engineers, drivers, and internal teams
Maintaining accurate hire records and updating systems
Building strong working relationships with repeat customers
Supporting the wider depot operation to deliver excellent service
The Person:

Previous experience within plant hire, tool hire, equipment rental, or a similar environment
Strong customer service and communication skills
Confident handling multiple priorities in a fast-paced setting
Organised with good attention to detail
Commercially minded with the ability to identify opportunities
A team player who takes pride in delivering a quality service
Desirable:

Knowledge of construction equipment, attachments, or heavy plant
Experience using hire management systems
Previous hire desk or rental controller experience
The Package:

Salary up to £38,000 depending on experience
Stable Monday–Friday working pattern
Opportunity to join a specialist and expanding engineering-led business
Career development within the hire sector
If you’re an experienced Hire Controller, Hire Desk Coordinator, Rental Controller, or Plant Hire professional looking for your next move, apply today for a confidential conversation with NEOS Engineering