Description Senior Operations Manager – Ref: EE00826 Salary: G9 £42,839 to £46142 per annum (pay scales under review) Contract: Permanent Hours: 37 hours per week Walsall Council is looking for an experienced Senior Operations Manager to join the Street Scene team. This is an important leadership role with responsibility for frontline environmental services that make a visible difference across the borough. You will lead service delivery across key operational areas including waste management, fleet, grounds maintenance and street cleansing, helping to ensure services are safe, efficient, reliable and customer-focused. This is a varied and demanding role in a fast-paced operational setting. You will oversee day-to-day operations, make sure resources are deployed effectively and maintain high standards across the service. You will also play a key role in improving performance, driving continuous improvement and making sure services deliver real value for residents and communities. Just as important is the way you lead people. We are looking for someone who combines strong operational management with a compassionate and supportive leadership style. You will be able to set clear expectations, manage performance and deal with challenges fairly, while also helping staff feel valued, supported and able to grow. You will take an active role in developing your teams, building skills and confidence, and encouraging career progression for those you manage. About the role As Senior Operations Manager, you will lead the day-to-day delivery of environmental services across Street Scene, managing frontline teams and ensuring work is planned and delivered effectively. You will oversee the use and maintenance of fleet, plant, equipment and PPE, co-ordinate daily schedules and collection routes, and respond to service issues, enquiries and complaints in a timely and professional way. You will also work closely with residents, elected members, internal teams and other stakeholders, while promoting safe working practices and using service data and performance information to maintain standards and drive improvement. About you You will be a confident and capable manager with significant experience of leading operational teams and managing performance within a frontline service. You will have strong communication, organisational and leadership skills, along with the ability to motivate, support and develop staff at all levels. You will also bring a clear commitment to customer service, value for money, health and safety, and continuous improvement. You will need to have: NVQ Level 5 or equivalent practical experience in an environmental discipline an IOSH or equivalent health and safety qualification This role requires flexibility to work in line with service needs, including weekends, bank holidays and Christmas collection arrangements. View Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice. Closing Date: 26th April 2026