Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know the customers and serve them with passion and pride, providing great natural service.
* Encourage customers to give feedback by completing the ‘have your say’ survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to work safely and effectively.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Understand store performance and the part you play to help deliver profit.
* Follow our values, policies, and maintain an inclusive, welcoming environment.
* Clock in and out at the start and end of your shift to ensure accurate pay.
* Follow security procedures and wear safety equipment where available to keep everyone safe.
* Follow the Think 25 policy when serving age-restricted products to all customers.
* Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
* Keep work areas clean, tidy and organised, with aisles clear of congestion.
* May be required to run the shift in the absence of the Shift Leader or Store Manager.
* Follow all training to keep yourself, others, and the store safe and legal.
* If the store has a Post Office Local, duties will include day-to-day Post Office operations and you may need to pass a Background check; if checks fail, the offer may be withdrawn.
Whats in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks different for everyone. We welcome chats about flexible working and can support you during the application process.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those at Tesco.*
Diversity & Inclusion at One Stop
We are an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We are committed to accessibility and offer reasonable adjustments throughout recruitment for all candidates.
Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received earlier.*
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