Overview
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
About The Role:
Can you thrive in a dynamic work environment, adapting to changing priorities in water quality management? Are you ready to make a positive impact on communities by ensuring the highest water quality standards are met?
We currently have a fantastic opportunity available for a Water Quality Technician to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive starting salary of £25,274 per annum and a supplement of £2,738.51 for working a 1 in 5 weekend working pattern. In the development of this role, you will be supported with a Water Quality Technician levels 1-5 progression scheme where you can receive up to £29,518 per annum, plus a range of excellent company benefits + rewards.
As part of your employment package, the successful candidate will enrol onto a company progression scheme consisting of a Level 2 NVQ qualification in Monitoring the Water Environment, which focuses on the procedures, skills and experiences to meet the requirements of the scheme. The Company will fully fund the equipment and training required.
What You'll Be Doing
* As our Water Quality Technician, you will undertake sampling activities and on-site analysis of drinking water at our sites and customer’s premises to meet the requirements of the Company and the Regulators.
* You will also assist the Water Quality Scientists in the investigation of breaches of drinking water regulatory standards and in the resolution of customer enquiries relating to drinking water quality.
* Complying with the Company’s Health, Safety & Security policies
* Ensuring effective planning and delivery of sampling, monitoring and customer support activities
* Complying with and suggesting improvements to the Company’s Quality Management Systems
* Maintaining and improving the standard of customer contact, to ensure that the Company image is upheld and promoted
* Being aware when ‘trigger point’ and reporting triggers have been reached, ensuring that reporting is prompt to minimise any impact from these situations
* Providing monitoring support during events and incidents
* Seeking to utilise resources available at minimum cost, ensuring equipment and records are maintained to the required standard
* Reporting on-site asset conditions
What We're Looking For
* 5 GCSEs or equivalent including Maths, English and a Science subject at grade C or above
* A full UK driving license as you will be required to attend our sites across the region daily
* The ability to follow procedures to the exacting standards demanded by the Regulator and business
* Excellent attention to detail with the ability to keep accurate records
* A logical approach to tasks and the confidence to use initiative when circumstances dictate
* Good geographical knowledge of the Southwest and happy to work outdoors in all weathers
* The ability to deliver to time, cost, quality and performance targets
* An understanding of the requirements of Quality Management Systems, e.g. ISO 9001 and ISO 17025
* Proficiency in the use of MS Office and confidence when using computers and learning new systems
What’s In It For You?
* At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
* Generous holiday allowance plus bank holidays
* Buy or sell annual leave to offer you extra flexibility
* Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
* We offer free car parking at the majority of our sites
* Take up to 26 weeks’ additional maternity leave
* Share your parental leave and split your time off to care for your child how you choose
* Invest in Pennon Group plc through our employee share schemes
* We support our people by offering a free, confidential Employee Assistance Programme
* Look after your wellbeing with our Champion Health support platform
* Enjoy free eye tests and discounts on frames and lenses at Specsavers
* Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
* A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
* A discretionary Bonus
* Competitive Contributory Pension
* And plenty more!
Salary: £25,273.72 - £29,274 a year
Closing Date: 24th October 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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