Job Title: Customer Service Administrator
Salary: Up to £28,000
Location: Huddersfield
Our client is currently looking for an experienced customer service administrator to join the team on a permanent basis. Excellent opportunity supporting the wider team from processing customer orders to liaising with the production & logistics team to ensure goods get out the door on time.
Duties:
Proactively support Area Managers with daily tasks, enquiries, quotations and orders.
Ensure that all required information is recorded within CRM.
Provide pricing, tenders and quotations for manufactured products, bought in products / services and suggest alternative products and prices against competitor products.
Regularly follow up quotations, update CRM in agreement with the relevant Area Manager.
Become competent in product costing and pricing using the pricelist.
Support and deputise for Area Managers in their absence
Work in conjunction with Area Managers to assist in projects and identify qualified leads to input onto the CRM system
Sales order processing – receive and process customers’ orders: liaise with finance, production departments and coordinate deliveries to provide an on time, fully invoiced customer service.
Liaise with Supply Chain for DIR (direct to site) product costs
Raise Purchase Orders for goods and transport where necessary
Work in compliance with the Company’s QA procedures
To fully understand and respond to client needs by building and maintaining relationships and providing excellent customer service
Report and troubleshoot any problems or complaints
Understand the role of team members and provide cover as and when required
Liaise with third-party logistics partners to co-ordinate and arrange on-time in full deliveries to site
Produce Certificate of Conformity’s in line with company procedure where required
Ensure POD’s are logged and retained in line with company procedure
Maintain Warehouse calendar for both goods received and outbound deliveries
Produce Export Documentation, commercial invoice and packing list and any other required documentation
INDAB