Salary: £35,000 - 40,000 per year Requirements: Experience in a 2nd or 3rd Line Infrastructure / Systems / Hosting Support role Strong Windows Server experience and confidence working in server environments Some exposure to Linux (nice to have, not mandatory) Experience with virtualisation (VMware or similar) Understanding of storage platforms and technologies Working knowledge of networking fundamentals: - IP-level routing - VLAN concepts - Firewall policies - VPN changes (requests and coordination rather than full design) A collaborative mindset - happy to support BAU issues and get involved in project delivery Someone curious, hands-on and keen to continue developing their infrastructure skills Responsibilities: Providing 2nd / 3rd line support for a production hosting and infrastructure environment Working hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support) Supporting virtualised platforms and associated infrastructure services Assisting with infrastructure projects including upgrades, migrations and new deployments Monitoring systems and responding to alerts within agreed SLAs Working with datacentre and third-party partners for connectivity and VPN change requests Managing and supporting storage technologies Supporting firewall rule changes and security policies Assisting with patching, backups, DR testing and general platform stability Technologies: Firewall Support Linux Security VPN VMware Windows More: We are a long-established, award-winning software and hosting provider based in South Manchester, seeking to add an Infrastructure Support Engineer to our close-knit platform team. This is a hands-on role with genuine opportunities to get involved in infrastructure projects, upgrades, and ongoing platform improvements. We offer a supportive, low-churn environment with a strong team culture, hybrid working (typically 1 day per week onsite), an excellent benefits package, and a salary between £35,000 - £40,000, depending on experience. last updated 4 week of 2026