Location: Hybrid working from our Bradford office
Job Type: Permanent | full-time, 37.5 hours per week
Salary: £60,000
We’re looking for an IT Service Assurance Manager to join our Technology team.
This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations. You’ll lead operational and transitional practices, oversee service performance and analytics, and help strengthen service performance and operational resilience across the organisation.
What you’ll be doing
1. Lead quality measures, service improvement and reporting, across Major Incident and Problem Management practices
2. Drive service level performance, reporting and continuous improvement activities
3. Play a key role in the development and assurance of Service Transition and Service Continuity practices
4. Lead and develop a small Service Operations Analysts team
5. Work closely with technical teams, suppliers and business stakeholders to improve service quality and resilience
6. Provide clear operational reporting and service insights to senior stakeholders
What you’ll bring
7. Experience leading IT service operations and delivery teams within a large organisation.
8. Experience within IT Service Management functions
9. Strong understanding of Incident, Problem, Transition/Acceptance and Continuity practices.
10. Detailed Knowledge of ITIL-aligned service management frameworks
11. Experience working with ITSM/ESM platforms such as ServiceNow
12. Excellent communication, stakeholder management and problem-solving skills
13. A good team leader able to with a solid track record of coaching and development of others.
Desirable
14. ITIL certifications (V3 & V4 Standards)
15. Detailed Experience across Service Transition and Operational Acceptance/Readiness processes
16. Experience of working into and across organisational risk governance, BIA, Business Continuity practices.
17. Working knowledge of Business change practices, change delivery and project governance.
18. Leadership or management qualifications
Apply now
Click Apply to get started. Our hiring team will review your application and contact you with next steps.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
19. Gym, fitness and wellbeing discounts
20. Mental health support
21. Flexible working options
22. Access to online GP appointments
Finance
23. Pension plan – contribute between 4% and 8% and we’ll match it or better
24. Quick and easy pension transfer service
25. Savings and financial advice, loans, free life assurance
26. Discounts on shopping, holidays, phones, technology and more
27. Free Blue Light Card
Career
28. Ongoing personal and professional development programme
29. Leadership Pathways online learning resources
30. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.