The key responsibility of this role is the Effective and timely management of the claims process between the client and the underwriter.
* Liaise with client and underwriter throughout the claim process to facilitate the process well/efficiently
* Follow-up with underwriter within set time frame to ensure client has the required authority/payment to proceed with repairs etc.
* Ensure all Underwriters settled claims received are completed in the system before the EOM close off
* Ensure all required supporting information is attached to claims before forwarding to underwriter
* Responsibility for ensuring all Claims are dealt with (loaded, lodged etc.) in a timely and correct manner
* Responsibility for managing the claims process and ensuring all claims are dealt with in a timely and accurate manner
* Appoint assessors for a claim when required
* Complete diary notes on a daily basis to ensure underwriters and clients are followed up in an appropriate and timely manner
* Manage workload in the claims area to meet deadlines and prevent a backlog of claims for settlement
* Follow-up with insurer within set time frame to ensure client has the required authority/payment to proceed with repairs etc.
* Maintain flexibility as key accountabilities of the position change to meet the changing needs of business as they grow, and also meet the needs of the client
Requirements
Active claims management experience is essential
Commercial claims experience is beneficial
Qualification within insurance would be advantageous
Highly developed communication skills
Excellent attention to detail
Ability to develop strong client relationships
Provide the highest level of customer service