ABOUT US
Plug Media is an industry-leading programmatic business helping brands unlock the full potential of omnichannel programmatic advertising.
We truly believe programmatic is the future of media and we’re proud to be at the forefront of that evolution. Our approach is rooted in smart omnichannel strategies, powered by programmatic channels and driven by a deep understanding of audience behaviour. This means we plan, activate and measure our work in ways that deliver meaningful results for our clients.
Following a period of rapid growth, we’re now looking for a diligent, curious and resourceful Client Services Account Manager to join our team. This is an opportunity to work with ambitious clients, collaborate with brilliant people, and help make Plug Media an even better place to work as we continue to grow.
ABOUT THE ROLE
As a Client Services Account Manager, you’ll play a key role in maintaining our client relationships, growing client revenue and delivering advanced digital advertising campaigns for an exciting and diverse portfolio of brands.
Working closely with the Head of Client Service & Strategy, you’ll help shape omnichannel strategies, manage senior client relationships and bring campaign results to life.
Client relationships are at the heart of everything we do and we’re proud to have a 90% client retention rate. You’ll be a trusted point of contact for some of our largest clients, taking the time to understand their businesses, their challenges and their ambitions.
Supported by a collaborative and experienced team, you’ll be encouraged to work with autonomy, take ownership of your accounts and drive growth by building strong, long-term partnerships.
KEY RESPONSIBILITIES
* Take ownership of senior client accounts, managing relationships and driving account growth
* Lead client strategy and planning for omnichannel programmatic campaigns
* Understand the importance and application of media planning and help to craft a media planning product to help grow our client business.
* Manage campaigns end-to-end, working closely with the Trading team on execution, optimisation and performance
* Build strong relationships with programmatic partner platforms and stay close to developments in the evolving programmatic landscape
* Contribute to the wider business through planning frameworks, processes, best practices and technology automation
* Maintain accurate digital plans and financials in line with client requirements
* Support new business opportunities, contributing to proposals and pitches with platform expertise and strategic recommendations
ABOUT YOU
We’re looking for someone ambitious, passionate and genuinely excited about making a difference for our clients.
We’re looking for an individual that is looking to help shape the future of Plug and be a key part in the leadership of the business.
You’ll be fascinated by the opportunities within programmatic and digital marketing, and enjoy working closely with clients to help them realise their full potential. You’re data-driven, confident managing campaigns from planning through to delivery, and want to spend time presenting to clients to help them shape their own businesses and marketing strategies.
YOUR SKILLS, EXPERIENCE & QUALIFICATIONS
* 2-3 years’ experience building and managing strategic programmatic campaigns
* Proven ability to build senior client relationships
* Experience of using media planning tools
* Experience working across multiple DSPs, including Amazon DSP, DV360 and Yahoo
* Proven ability to identify and deliver against growth and profitability targets
* Strong presentation skills, with experience sharing strategies and results with clients
* Ability to act on client feedback and turn insights into meaningful solutions
* Knowledge of wider AdTech platforms such as Meta and Google Ads
* Working knowledge of PowerPoint and Excel
* Confidence engaging with a range of stakeholders, including senior client contacts
COMPANY BENEFITS
* Annual bonus
* Private healthcare
* Hybrid working week
* Ride to Work scheme, Railcard and Season Ticket Loan, and Electric Vehicle Scheme
* Enhanced maternity and paternity leave
* A strong company culture with regular social events
* 25 days’ holiday (increasing to 30 days after 5 years’ service)
* An extra day off for your birthday
* 2 additional days’ leave each year for charitable work