CIVIL SERVICE COMMISSION ANNOUNCEMENT # TJT
APPROVED C.S.C. MEETING MINUTES 2/13/2026
BILLING SERVICES ANALYST (OPEN)
Filing Of Application
Application must be made electronically through the City of Cleveland's website:
THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON MONDAY, FEBRUARY 16, 2026 UNTIL 11:59 PM ON MONDAY, MARCH 2, NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON MONDAY, MARCH 2, 2026.
SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $33, $84,184.54 per year.
EXAMINATION INFORMATION
EXPERIENCE EVALUATION: An experience evaluation consists of a quantitative evaluation of an Applicant's academic training and experience pertinent to the classification for which an examination is taken, based on the statement of experience as recorded on the candidate's application and on academic training based on required credentials.
Examples of Duties
DUTIES
Under general supervision, analyzes and monitors all aspects of water and wastewater utility billing to ensure accurate and timely bills are sent to customers. Handles complex billing issues requiring extensive research and analysis which includes billing system exceptions and adjustments. Reviews the set ups of accounts and rate structures. Performs various types of mathematical calculations utilizing units of measure, decimals, and percentages according to those rate structures and billing practices. Manages large complex commercial accounts and acts as a liaison between the large commercial customers and the Cleveland Division of Water. Utilizes Customer Care Billing (CCB) System as well as meter reading software applications. Serves both internal and external customers and follows up once issues are resolved. Performs other job-related duties as required.
Minimum Qualifications
MINIMUM QUALIFICATIONS
Bachelor's Degree in Business Administration or related field from an accredited four year college or university required. Three years of full-time paid experience in a customer billing environment required, prior experience working in a utility billing environment is preferred. (Substitution: Two years of any equivalent combination of education, training and experience may be substituted for each year of college education lacking.) Must demonstrate an intermediate level of competency utilizing Microsoft Word and Excel. Advanced analytical, time management, as well as verbal and written communication skills are required.
Supplemental Information
NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.
VETERANS' PREFERENCE
Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G.Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant's supporting documentation indicates more than fifteen percent (15%) service connected disability.
NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.