Overview
Join to apply for the Support Worker role at AVS Newcastle ltd.
Location: Based at British Red Cross, Unit 11, Kingfisher Business Park, Bedford, MK42 0YN with travel across the area. Hours: 35 hours per week, Monday to Friday, 9am – 5pm. Salary: £22,932 per annum. Contract type: Fixed Term Contract until 31 March 2026. Driving requirement: Full UK manual driving licence required (mandatory); the role requires driving a British Red Cross vehicle. You must own a 5-door car and be willing to use it.
Closing date for applications is 15 September 2025. Early application is encouraged, as we will review applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
Responsibilities
* Providing practical and emotional support (telephone calls, welfare checks, shopping, etc.) and guidance to service users.
* Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
* Responding to referrals from Clinicians and Community Health Professionals.
* Assessing service users\' needs, completing and following a support plan for the individual.
* Supporting service users in the weeks after hospital discharge or to prevent readmission.
* Taking someone to a hospital appointment or assisting with picking up prescriptions and shopping.
Requirements & Qualifications
* Have a full UK manual driving licence.
* Have the right to work in the UK. Sponsorship is not available for this role.
* Have a good knowledge of services provided by the NHS and Social Care.
* Be able to improve service quality for the benefit of users.
* Be professional and capable of dealing with queries in a diplomatic and confidential manner.
* Be flexible with working hours beyond the norm when required.
There is no personal care or administration of medication for this role.
About the Role & Opportunities
Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You\'ll help people enjoy healthier, more fulfilling lives and develop meaningful relationships with colleagues and service users. The role offers extensive progression opportunities within Independent Living.
Benefits & Additional Information
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension: Up to 6% contributory pension.
* Flexible working: We strive to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities and comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing: Access to mental health and wellbeing support.
* Team Working: Collaborative team environment.
* Cycle2Work: Bicycle leasing option.
* Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the Disability Confident scheme for roles based in the UK. During the application process you will be asked if you wish to apply under the scheme. At the British Red Cross, we value diversity and strive for an inclusive environment for all staff and volunteers. We support regular data reporting and the work of our networks (REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, Youth Network).
Together we are the world\'s emergency responders.
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