The Role
We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting the customer to bring their vision to life through the power of great product. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.
Your Responsibilities
* Work together with your store team to “wow” our customers at every turn.
* Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
* Support your team with promotional changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
* Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
* We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
* We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
The Big Package
* 25% colleague discount
* Salary sacrifice pension
* Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
* Employee Assistance Programme
* A day off for your birthday
* Cycle to work scheme
About You!
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff have a
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