Job summary
This is a full time role (37.5 hours per week) worked in a shift pattern across the week. Shifts will be a mix of 7.30am-3.30pm, 8am to 4pm and 11am to 7pm. You will also be required to take part in the Saturday rota pm) for which you will be renumerated as overtime at time and a half.
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The PST member will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. To ensure all duties are performed effectively and to the required standard in the required timeframe, making sure that they meet the objectives of the practice. To promote the high standard of the TWHS ethos. You will need to support the management team in order to deliver exceptional care to our patient population.
Main duties of the job
Your main duties include managing the PST email inbox, checking your NHS email, and ensuring emails are dealt with promptly. You will remain logged into MS Teams and Clarity TeamNet, read and follow practice policies, and attend PLT sessions, staff, and practice meetings. You will process patient requests, signpost appropriately, take relevant details, complete templates, allocate appointments, assist with QOF lists, and liaise with the clinical team, external services, and community providers.
You will greet patients and visitors, respond to requests, answer calls, relay information verbally and in writing, distribute prescriptions, and support patients with enquiries. Administrative duties include filing, maintaining files, photocopying, shredding, recording medical reports, processing subject access requests, and ensuring patient records are accurate and up to date.
You will maintain confidentiality and comply with Data Protection standards, act on behalf of the clinical team or Practice Manager when required, sign in and out at each shift, and report issues, concerns, or complaints promptly. Additional duties may be requested by the line manager to support smooth practice operations.
About us
We're a patient-centred GP practice committed to delivering high-quality, compassionate healthcare to our community. We pride ourselves on being a young, fun, and dedicated team that works hard while maintaining a supportive and social atmosphere. Although healthcare can be fast-paced and demanding, we believe that a positive workplace culture is essential to providing the best care for our patients.Our practice is made up of a diverse and skilled multidisciplinary team, including GPs, nurses, healthcare assistants, pharmacists, physiotherapists and a highly organised administrative team. Each member of staff plays a vital role, and we strongly value collaboration, mutual respect, and open communication across all roles. New team members are welcomed and supported, with a strong emphasis on teamwork and shared learning.
The atmosphere within the practice is friendly, approachable, and inclusive. While we take our responsibilities to patients very seriously, we also believe in enjoying our work and supporting one another. The team is social, approachable, and always willing to help, whether thats during a busy clinic or outside of work hours.
Our work ethic is built on dedication, professionalism, and continuous improvement. Staff are encouraged to take ownership of their roles, contribute ideas, and develop their skills. We foster a culture where people feel comfortable asking questions, learning from one another, and striving to improve patient outcomes together.
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
£12.64 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Yorke Road
Reigate
Surrey
RH2 9HG
Job description
Job responsibilities
Please see the attached the Job Description to understand the full role and the personal specification for the Medical Summariser Role.
Job description
Job responsibilities
Please see the attached the Job Description to understand the full role and the personal specification for the Medical Summariser Role.
Person Specification
Experience
Essential
* Good organisational skills and attention to detail
* To be reliable and punctual and to adhere to workplace polices and standard operating procedures
* Excellent communication and listening skills, able to clearly relay information to patients and staff
* To be a team player
* To have good IT skills
* To be confident in answering calls and dealing with queries
* Excellent customer service skills, ability to work within a customer focused and high pace environment
* To maintain high professional standards
* Ability to work under pressure
* To be able to communicate appropriately within a work environment
* To understand and be able to uphold patient and business confidentiality
* Ability to work collaboratively with peers, managers and clinicians
Desirable
* Previous experience of working within a healthcare environment, ideally primary care
* Familiarity with GDPR and data governance
* Understanding of GP practice care navigation and pathways
* Previous experience in using EMIS
Person Specification
Experience
Essential
* Good organisational skills and attention to detail
* To be reliable and punctual and to adhere to workplace polices and standard operating procedures
* Excellent communication and listening skills, able to clearly relay information to patients and staff
* To be a team player
* To have good IT skills
* To be confident in answering calls and dealing with queries
* Excellent customer service skills, ability to work within a customer focused and high pace environment
* To maintain high professional standards
* Ability to work under pressure
* To be able to communicate appropriately within a work environment
* To understand and be able to uphold patient and business confidentiality
* Ability to work collaboratively with peers, managers and clinicians
Desirable
* Previous experience of working within a healthcare environment, ideally primary care
* Familiarity with GDPR and data governance
* Understanding of GP practice care navigation and pathways
* Previous experience in using EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Wall House Surgery
Address
Yorke Road
Reigate
Surrey
RH2 9HG
Employer's website
(Opens in a new tab)
Employer details
Employer name
The Wall House Surgery
Address
Yorke Road
Reigate
Surrey
RH2 9HG
Employer's website
(Opens in a new tab)