Job Categories: StoresJob Type: Assistant ManagerJob Location: Abbey CentreSalary: £26811.20 per annumHours: 40 hours
We are currently seeking a pro-active, results driven Assistant Manager to join the team in our ARGENTO Abbey Centre Store, Unit 69, Abbey Centre, Longwood Road, Newtownabbey, Vo Antrim, BT37 9UH
THE ROLE
Contract: Permanent full-time role, 40 hours, a week on a varied shift basis, including day, evening, and weekend shifts.
THE REWARD
Salary £26,811.20 per annum + achievable performance target bonus
BENEFITS
• Generous employee discount on all Argento product
• Auto-enrolment pension scheme
• Excellent training programmes including brand training
• Fantastic incentives throughout the year
• Fantastic opportunities to progress within the Company
Job Summary
Reporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager, to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for. At Argento we strive to offer our customers the latest fashion and trends, as such successful candidates will be trained on ear piercing duties a service which is widely available in most Argento stores and immensely popular with our customers!
Responsibilities include:
1. Acting as role model for the team as an ambassador for the brand at all times
2. Assist with coaching and motivating the team to achieve store targets; driving sales and footfall
3. Optimise sales through effective customer service and selling techniques
4. Providing exceptional customer services at all times, optimising sales through effective customer service and selling techniques
5. Keyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational.
6. Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
7. Deal with customer concerns in a professional, calm, efficient and helpful manner
8. Supporting the Store Manager with the day to day running of the store
9. Ensure deliveries, stock transfers and administration are completed within company
10. Plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
11. Plan, forecast, report on sales, costs and business performance according to company requirements
12. Banking responsibilities; reconcile daily sales
13. Plan, prep and manage stock takes and launch of sale
14. Manage and motivate staff, train and develop staff according to company policies and procedures
15. Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
16. Help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary
17. Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
18. Create and maintain a healthy and safe working environment for customers and staff ensuring the store is compliant with all health and safety regulations and company policies
THE INDIVIDUAL
Day to day, you will be working with the Manager in supporting, coaching and motivating the team to achieve the stores targets, identifying and maximising on opportunities, whilst setting the example in exemplary ARGENTO customer service. You will be expected to have a strong retail floor presence, carry out ear piercing, educating and influencing the store, so enjoying this environment is vital. You will be trained thoroughly to become a ARGENTO product expert and with the support from your Manager and Area Manager. You must be willing to be fully trained in ear piercing, full training will be provided.
Prior experience with a leading brand or luxury retailer is preferred. If you are a Supervisor looking for career progression or an Assistant Manager looking for a fresh challenge, then this could be the opportunity for you.
An ideal candidate will have:
19. You have a minimum of 1+ years experience in supervisory/management a high volume store
20. Experience of serving customers in a high footfall environment is required.
21. Experience in coaching and developing a large team, ideally in a similar retail environment
22. Inspirational and motivational leadership style, experience in driving sales and profitability in store
23. You have experience within a KPI driven environment and understand how to drive these for ongoing growth and success
24. Ability to work with POS systems, Microsoft applications and portable devices
25. Experience in recruitment, onboarding, and training of all new team members
26. Conducting performance reviews and upskilling team
27. Strong customer service and communication skills both verbal and written
28. Ability to provide constructive feedback to management
29. Experience in executing company visual merchandising standards
30. Passionate about jewellery and customer service
31. Ability to work under pressure and prioritise tasks
32. Effective communication skills with the ability to adapt style depending on the situation
33. Well presented with a positive, pro-active and professional approach
34. A can-do attitude with a contagious enthusiasm for ARGENTO product and core values
If you are looking for a new challenge and you thrive on inspiring a high performing team to beat their targets and provide world-class service then we’d love to have you join us.