3087 - Operational Relationship – Apprentice
The Operational Relationship Apprentice will support the day-to-day coordination between internal Account Management and Production teams while developing the foundational skills required for a career in operational relationship management. Working under the guidance of experienced colleagues, the apprentice will assist with internal communications, process coordination, and general administrative support to ensure smooth operational workflows.
This apprenticeship offers the opportunity to gain hands‑on experience in a dynamic, fast‑paced environment, while studying towards a relevant qualification. The role will involve learning about client requirements, production processes, compliance standards, and best practices across the business. The apprentice will gradually take on more responsibility as confidence and capability grow.
Key areas of responsibility and deliverables
* Supports the building of effective working relationships with internal teams
* Assists with responding to production‑related queries in a timely and professional manner. Completes triage processes to prioritise and assign requests
* Helps coordinate aspects of the production process, learning how to meet quality and deadline expectations
* Works alongside the Operational and Account Management teams to gain insight into client account support
* Learn how to track and report on key performance indicators (KPIs) and service levels (SLAs)
* Follows established business processes and becomes familiar with APS policies, including health and safety and environmental procedures
* Supports sustainability and compliance initiatives across operational practices
* Contributes to the identification of small improvements or efficiencies within day‑to‑day tasks
* Communicates updates and requirements clearly as directed by team members
* Shows a growing understanding of the commercial impact of operational decisions
* Supports Testing Process to ensure output and feedback produced accurately and timely
* Maintains an up‑to‑date library of Work Instructions
Skills & Experience Required
* Shows a genuine interest in operations, client services and production environments
* Strong verbal and written communication skills
* Willingness to learn and take on new challenges with a positive attitude
* Ability to work as part of a team and build relationships across departments
* Good organisational skills with attention to detail
* Basic IT literacy, including familiarity with Microsoft Office (Word, Excel, Outlook)
* Ability to follow instructions and take responsibility for personal development
* Commitment to working towards a relevant apprenticeship qualification
* Awareness of professional conduct and workplace standards
* No prior experience required – full training will be provided
Core Competencies
* Relationship Management – Learns how to build positive relationships with colleagues and supports team collaboration
* Communication – Demonstrates good communication skills and a willingness to engage with others professionally
* Service Delivery & Accountability – Shows commitment to completing tasks and supporting team objectives
* Problem Solving & Decision Making – Begins to recognise challenges and learns how to contribute to resolving them with guidance
* Planning & Organisation – Manages time effectively and develops prioritisation skills in a busy environment
* Team Collaboration – Participates actively in team discussions and offers support where needed
* Process & Quality Orientation – Follows processes accurately and begins to understand quality standards
* Commercial Awareness – Starts to understand how operational activities contribute to business outcomes
* Compliance & Risk Awareness – Learns the importance of compliance in areas such as health and safety, data privacy, and environmental standards
* Adaptability & Initiative – Shows flexibility and a proactive attitude toward learning and continuous improvement
Ready to Apply?
Apply now with your CV and a short cover letter outlining your suitability for the role. For questions or a confidential discussion, contact recruitment@theapsgroup.com
We’re an equal opportunities employer. If you need this information in a different format, contact us at the same email or call +44 (0)161 495 4500. All appointments are subject to DBS and financial checks.
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