Your mission As our Customer Experience Consultant, your mission is to delight our guests at every touchpoint. You’ll provide outstanding support across phone and digital channels, resolving queries quickly and professionally while ensuring we meet quality, process and legislative standards. What you'll be doing • Handle customer queries via telephone, email and web chat • Build rapport with guests, understanding their needs and resolving queries efficiently • Manage a wide range of enquiries, from general booking questions to complex relocation cases • Aim for first contact resolution while maintaining high quality and compliance standards • Work in a fast-paced, targeted contact centre environment • Accurately update systems and maintain detailed customer records Who we’re looking for You’ll thrive in this role if you’re energised by helping people and take pride in delivering excellent customer service. You’re resilient, organised and passionate about creating positive holiday experiences. We’re looking for someone who brings: • A passion for building relationships with customers • Excellent written and spoken communication skills • Strong organisational skills with meticulous attention to detail • The ability to thrive in a targeted, fast-paced environment • A customer-first mindset in everything you do • Confidence using computer systems and learning new data platforms • Ideally, experience working in a contact centre (not essential) • A genuine passion for travel, particularly UK holidays How you'll make an impact • Deliver high-quality, efficient resolutions that exceed guest expectations • Increase first contact resolution across multiple channels • Contribute to team targets and overall contact centre performance • Ensure compliance with internal processes and legislative requirements • Represent our trusted brands with enthusiasm and professionalism Why you’ll want to work at Awaze We offer a versatile position in a strong professional and social environment – one you’ll have the opportunity to influence and help shape. You’ll join a dynamic, high-energy team passionate about delivering world-class customer experiences. We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy: • Competitive salary • 25 days holiday plus bank holidays (pro-rata) • Great travel discounts across our brands • Access to Perkbox – from free monthly treats to discounts with top brands • Development and internal progression opportunities within Europe’s largest managed holiday rental company • Access to MetLife for expert guidance and specialist personal support • Long service rewards and refer-a-friend bonus About Awaze Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people. Worth knowing This role is full-time, temporary (until 31st August 2026) and is offered on an annualised hours contract which means that your hours are calculated across the year. This means that you’ll work more hours during peak periods and fewer during quieter times, with your pay spread evenly. What’s next? If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation – we’re happy to accommodate.