Annual salary: up to £35,278.74
Plumber
Location: Norwich
Contract: Full Time, Permanent
Salary up to £35,278.74 per annum, plus, company van & fuel card
42.5 hours per week (8-5 Monday- Friday)
MPS has been looking after residents’ homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities.
We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes.
Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value.
We’re looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Norwich. This is a practical, hands-on role where you’ll be responsible for carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties.
From fixing leaks and replacing taps to diagnosing more complex issues with heating systems or drainage, you’ll be the go-to expert for keeping homes safe, functional, and comfortable. You’ll be working directly with residents, so a professional approach and strong customer service skills are essential.
With a steady flow of work and a commitment to improving housing standards, this is a great opportunity to be part of a team that’s making a real difference in the community. We’re looking for someone who takes pride in their work, solves problems efficiently, and gets the job done right the first time.
Duties:
1. Carry out responsive plumbing repairs in occupied properties
2. Diagnose and repair leaks, blockages, and drainage issues
3. Replace taps, toilets, cisterns, basins, and other sanitary ware
4. Repair or replace pipework, valves, and fittings
5. Investigate and resolve issues with hot water systems and radiators
6. Ensure all work complies with current plumbing regulations and health and safety standards
7. Record job details, materials used, and completion notes using handheld devices or job sheets
8. Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard
9. Maintain tools, equipment, and company vehicle in good working order
10. Work respectfully in residents’ homes, maintaining a clean and safe environment
11. Identify and report any additional works, safeguarding concerns, or property issues
12. Participate in the out-of-hours emergency rota when required
13. Adhere to all health and safety policies and procedures
14. Provided high levels of customer care at all times
Role Criteria:
15. NVQ level 2 or above in Plumbing
16. Proven experience in domestic repairs and maintenance in a plumbing position
17. Full UK driving licence
18. Ability to work independently and manage workload effectively
19. Strong fault-finding and problem-solving skills
20. Excellent customer service skills, with experience working in occupied homes
21. Good understanding of health and safety regulations and safe working practices
22. Ability to use handheld devices or job management systems to record work
Benefits we can offer you.
23. 25 days annual leave plus bank holidays
24. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
25. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
26. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
27. Family friendly policies
28. Company Van, Fuel Card, and Uniform
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.