The Rewards and Benefits on offer; A permanent contract from day one Monday Friday working hours with a good work/life balance. Free on-site parking A friendly and supportive working environment. Competitive starting salary Excellent training and development opportunities. The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their expanding team on a full time and permanent basis. If you feel you have the required skills and experience, then please apply for an immediate response. The Role you will be doing; Manage client accounts. To provide a positive and proactive customer service experience to the Clients. Processing tasks on a day-to-day basis, including liaising with Clients and processing inbound and outbound bonded and nonbonded transactions. To work within the defined systems, processes & procedures of the Company To ensure that all Customs legislative requirements & procedures are adhered to and amended in line with legislation as required, including full due diligence checks and regular document updates (Full training to be provided) The completion of reports required by Customs, including twice monthly warrant processing and deferment account administration within the legal timeframes allotted (Full training to be provided) To obtain and maintain a working knowledge of HMRC legislation and notices pertaining to the obligations of a Customs Bonded Warehouse o develop a positive working relationship with company Duty software provider To form and maintain effective communication channels with appointed local HMRC officers Source competitive rates to clients for freight forwarding and Transport activities within the margin criteria expected by Company policy. Provide departmental cover of colleagues workload when required. Provide support to colleagues to ensure that service levels are met. To ensure sales invoices are processed in accordance with the given procedures and timescales. Adhere to all departmental and Company deadlines. KPI reporting. To carry out any tasks reasonably requested by the Customer Service Assistant Manager About you; Previous customer service and administration experience within a Manufacturing or Warehouse environment. Sales invoice processing experienc Excellent written and verbal Communication skills Numerate and Literat Problem Solving Delegatio Leadershi Organisational PC Literate Customer service & best practice Business processes Forwarding & Distribution Office Administration Stock Control Flexible Professional Reliable Motivated Committed Determined Ability to work as part of a team Ability to follow clear instructions